CANCELLATIONS

Unfortunately, due to several last-minute cancellations and no-shows, which affect my business, I have decided to highlight and set up some terms and conditions: Choose your booking time wisely. Please make sure the booking time you choose won’t impact your busy timetable. I don’t have much flexibility to rearrange your appointment. I will ask you for a deposit (price depending on what treatment you have booked). Your deposit is required via bank transfer + on the day you book. ​

If you need to cancel or rearrange, please give me at least 48hrs notice (must be 48 hours before the time of your appointment). I will try my best to change your booking time, but due to being fully booked, if you need to rearrange at the last minute, there may be a long wait. I accept cancellations given personally in my studio or via text message on 07701308304. 

If you fail to attend or give 48hrs notice, I will still try my best to re-book your appointment, but please remember I am usually fully-booked, and I reserve the right to retain in full your deposit to recover my costs. Anyone who cancels last-minute, more than three times will not be re-booked. Anyone who “no shows” or becomes a “ghost client” (meaning – you don’t answer my messages or calls + did not turn up to your appointment, and ignores) without messaging will never be re-booked, and your deposit will be forfeited.​ Retain full deposit; why so harsh? 

When you make a booking for a time, you’re committing. Likewise, I’m also committing to be ready. I make sure my studio is ready for you and prepare resources and consumables. I also reject other customers from your reserved time slot. I don’t enjoy retaining fees due to no-shows or last-minute cancellations. Without a doubt, I would prefer to give my clients the full value of their booked treatments and deliver a result! Look out for confirmation, it is courtesy only, but I will try my best to message you a reminder of your booking time 24-48 hours via email. However, please attend your appointment or contact me to double-check if you do not receive one. I advise you to make a note/reminder of when your appointment is to avoid forgetting. I promise to provide you with a high standard of service & to work hard for your 100% satisfaction.

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BOOKING

​A NON REFUNDABLE deposit is required when you book to secure each appointment. Please message me when this has been paid so I can guarantee your appointment. I will send my bank account details via message when we have confirmed dates. If the deposit has not been paid within 24 hours, your booking will automatically be canceled. 

• Unfortunately, if you are late for your appointment, I have to reschedule you, and this could be 6-8 months later as I am fully booked. Please arrive in good time. 

• Payment is required after your treatment and before you leave. Bank transfer only, please.

• If you would like more information or have any questions – please text me on 07701308304.

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LOCATION

I’m directly above the “John Nicholas Hair Salon and opposite The Spread Eagle B&B. However, my entrance is on Beetwell Street. There is Vicar Lane Car Park (multi-story) entrance right next to the studio and roadside parking just across from my studio. (Please note Vicar Lane (multi-story car park closes around 6 pm most nights) Across the street parking is free from 6 pm if you can get a space!